Not only did they never reach out to me to tell me I wasn't getting my order or a refund but they handled the situation very poorly in keeping my money for 2 months Read full review of Z Gallerie He told me that people were getting fired for the issues but no matter what i said I wasn't getting my order. I told him I did not authorize a refund especially after I spent A total of over 5 hours of hold time looking for my items in which in various occasions representatives told me they were already shipped. He told me no matter who I spoke with no one would help me and honor the order and that even though some orders did go out at the "glitch pricing" mine was caught before and they were going to issue a refund. I was transferred to a manager where I explained in detail how the situation was handled and he refused to help me. Finally I call and a customer service tells me that there was a glitch in their system and there was no way the company would honor the prices I received. I wait 3 days and call For a status when I was told AGAIN to give them more time to resolve the case. Ticket number is and a person named Javier was going to personally take care of my case. There was a ticket created to find me a tracking number since the status of my order said shipped on. Wrote emails to corporate about my order status. I called no less than 4 times and spent I've 40 minutes on hold each time. Days go by and still no news from z Gallerie. Days go by and I still don't have an update on my order so I call the company back and they tell me my order has been shipped and they were going to email me a tracking number since fedex still hadn't provided one. They said they would but I never received it. I asked them to please send me a confirmation email. The prices seem to be amazing for such an expensive company so I called the next day and asked if there was an error on their end and if I should expect a cancellation on my order they said "no there was no error it was a flash sale and i already paid the items so not to worry". I made a large purchase on August, order number 1495820 customer ID 9687486. We've requested credit for both the defective Duplicity Coffee Table & Circa Sofa totaling $600.00 to resolve receiving defective damaged products with no response from Escalations Team who seem absent at best.Ī purchase made on your website of items that later z Gallerie claimed was a system glitch in pricing and refuse to honor purchase. Financial compensation requested since October 26 for receiving defective damaged merchandise we are not stuck with after donating our own personal furniture to make room for new pieces that all arrived defective. Z Gallerie product is not what is advertised, product is not what is displayed in store or what's advertised online. We are stuck with defective damaged product, we will not and can not take any additional time off work for Z Gallerie's faulty products and delayed deliveries. Escalations department crippled refusing timely responses or having a shred of integrity to provide price adjustments for it's damaged, defective merchandise. Z Gallerie to further inconvenience the customer and creating additional financial losses missing work around unreliable deliveries, terrible customer service going nowhere. Z Gallerie consistently puts customers in financially upside down position wasting their time and money without replacements readily available from alternative sources due to minimal availability coupled with extensive transportation delivery issues creating extensive wait times. Shocking Z Gallerie defective, damaged, extremely poor quality products received, poor workmanship, compounded by extensive wait times. Price Adjustment Requested.ĭuplicity Coffee Table finish is tarnished bronze, not appearing silver, every meeting side seem is indented appearing damaged. Two top Right tufted indentations are deformed smashed overlapping, pillows are both crumpled up, bumpy mess, totally unacceptable! Seven (7) photos sent to Escalations. Circa Sofa arrived with center lower front indentation that's deformed un-tufted, a powdery white substance spilled out. Z Gallerie has completely failed on every level. Circa Sofa & Duplicity Coffee Table $2500 dollars later both are to be trashed!
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